Q: How do I contact Zoe Russell Jewellery should I have any queries regarding a placed order?

A: Here at Zoe Russell Jewellery, we pride ourselves on our unparalleled dedication to customer service.  You are able to contact us directly regarding an existing order – or simply to ask us a question concerning any of our services.  Feel free to email us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it – we’ll be sure to return your email promptly within UK working hours.

Q: How will my Zoe Russell Jewellery purchase be shipped to my chosen address?

A: All Zoe Russell Jewellery items are sent using Royal Mail standard delivery service, taking between 3-5 working days.  Customers requiring alternative delivery arrangements feel free to email us on our This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   address; we will do our utmost to accommodate any requests.

Q: How can I return my purchase?

A: If you’ve made a mistake or simply change your mind – feel free to return your purchase! Simply email us within 7 working days to request a ‘returns authorisation number’ – once you receive this, simply return to us at:  Zoe Russell Ltd, PO BOX 8071, Reading RG6 9FY, please be sure to include your receipt!  Once we have confirmed safe delivery of your return, we will credit your card for the full amount.  Please use a special delivery service to provide proof of postage.

(Please note: we are unable to exchange or offer a refund for the purchase of earrings due to hygiene regulations) 

Q: How will my item be packaged?

A: With the greatest of care. Your special purchase will be lovingly packed within our own signature Zoe Russell Jewellery packaging.  An attractive and highly presentable box at no extra cost. 

Q: Is it safe to order online from Zoe Russell?

A: Absolutely.  We use HSBC, a highly respected bank providing the very best in secure encryption technology.  We at Zoe Russell Jewellery take your personal privacy and financial safety very seriously.  Feel free to contact us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if you wish to discuss further.

Q: Is it easy to order from Zoe Russell Jewellery?

A: We have ensured that ordering through our Zoe Russell Jewellery site is safe, simple and swift.  Once you have identified your item(s), simply ‘add to basket’ and follow our easy to follow directions for customer delivery and payment. After your initial visit to our site – your shipping and billing details will be stored making your next visit even faster!

Q: Do Zoe Russell Jewellery offer opportunities to see examples of their items in person?

A: Yes, we aim at least once a month to offer an evening of wine and nibbles – showcasing our newest and our classic ranges.  We’ll be sure to give advance notice of our whereabouts – it should be a fun, sociable evening and a chance to mix with like minded jewellery lovers!